After your reservation is approved, you will receive an email with the room's exact address and a map. The address and map will also be listed under your reservation list.
Once your reservation is approved, you will be able to contact the host directly, so feel free to get in touch with them. Many hosts are happy to send you directions by email.
The account registration information must match that of the traveler. However, your accompanying guests do not need to have accounts.
It depends on the room, so be sure to check the Room Features section of the room page. Alternatively, check Pets OK under Filters on the Search page to search only for rooms that allow pets.
Once you've made a reservation, the host will send you a message regarding the key, so keep an eye out for it. You can also send messages by clicking "Contact Host" on the reservation details page. Depending on the room, the host may give it to you at the door, meet you at a cafe, email you the PIN number, etc.
The check-in process including, check your passport, name, phone number and other important details. *Please note all procedures are required by Japanese law.
The check-in process varies from room to room. Once your reservation is complete, look for a message from the host. You can access your messages by clicking "Contact Host" on the reservation details page.
If you still haven't been contacted 7 days prior to your reservation, please contact the host directly.
The checkout process varies from room to room. Once your reservation is complete, look for a message from the host. You can access your messages by clicking "Contact Host" on the reservation details page.
Please get in touch with the room host. It's possible they can accept more guests as long as it doesn't exceed the room's capacity.
If you're unable to contact the room host or reach a solution, please contact STAY JAPAN's customer service and we will resolve the issue that you may have.
[Customer Service] Available (Monday - Friday) 9:00 a.m～6:00 p.m
+81 50-2018-3728
If you wish to extend your reservation, click the room's Check-in / Check-out and check the calendar. If the dates are available, you can request to have those dates added to your reservation.
We apologize for the inconvenience, but our site currently does not offer the ability to shorten a reservation. Please cancel your current reservation, then place a new reservation with the desired stay duration. Make sure it meets the room's minimum duration requirements.
Regarding early check-out, please refer to this question for more information.
You can write a review after your stay. To find the review page, follow these steps:
1. Log in to STAY JAPAN, click on My Menu or red menu button in the upper right corner.
2. Go to My reservations, Reservation details
3. As the reservation details are displayed, click on "Write Review" button in the upper right corner.
4. Fill out in the required fields and click on "Next" button.
5. You will be able to preview your review.
6. Once the content is confirmed click on "Done" button for publishing or "Back" if you wish to edit further information.
We independently monitor all reviews on our site.
Cleaning service varies depending on each property owner. Also, cleaning fee may be charged separately from room charge.
Please contact us about payment method.
Depending on the guest house, the number of people the room can accommodate varies. If the room is shown only available for 1 person, it means the maximum number of people the room can accommodate is 1 person.
1. About the new coronavirus
An outbreak of pneumonia associated with a new type of coronavirus (2019-nCoV) has been reported in Wuhan City, Hubei Province, China. When sickened, symptoms include fever and respiratory symptoms such as coughing, and the elderly and those with underlying diseases may experience more severe symptoms.
Although the route of transmission and incubation period are under investigation, the World Health Organization (WHO) believes that many cases of the outbreak in Wuhan are linked to a market selling seafood and live animals, and the victims may have become infected there. There have also been reports of cases in which the possibility of limited human-to-human transmission, such as between family members, cannot be ruled out.
2. About countermeasures
Frequently wash your hands with running water and soap. Thoroughly wash your hands, especially after going out or coughing, and before touching your mouth, nose or eyes.
When coughing, follow proper etiquette by covering your mouth and nose with a tissue, and wear a surgical mask and avoid places where many people gather to avoid infecting those around you.
3. If you have a fever or respiratory symptoms (coughing, etc.)
If you have symptoms such as a fever or coughing, or when taking medicine including fever reducers or cough medicine, please be sure to notify a staff member.
In addition, you may be able to be referred to a medical institution at your request.
