About the Stay

A:
After your reservation is approved, you'll receive an email with the address. For more information, please contact the room host.

After your reservation is approved, you will receive an email with the room's exact address and a map. The address and map will also be listed under your reservation list.

Once your reservation is approved, you will be able to contact the host directly, so feel free to get in touch with them. Many hosts are happy to send you directions by email.

A:
No, you cannot.

The account registration information must match that of the traveler. However, your accompanying guests do not need to have accounts.

A:
Please check the room information page. Some rooms do allow pets!

It depends on the room, so be sure to check the Room Features section of the room page. Alternatively, check Pets OK under Filters on the Search page to search only for rooms that allow pets.

A:
It varies from room to room. After you make a reservation, the host will let you know.

Once you've made a reservation, the host will send you a message regarding the key, so keep an eye out for it. You can also send messages by clicking "Contact Host" on the reservation details page. Depending on the room, the host may give it to you at the door, meet you at a cafe, email you the PIN number, etc.

A:
There is a check-in process.

The check-in process including, check your passport, name, phone number and other important details. *Please note all procedures are required by Japanese law.

A:
After your reservation is approved, the host will contact you.

The check-in process varies from room to room. Once your reservation is complete, look for a message from the host. You can access your messages by clicking "Contact Host" on the reservation details page.

If you still haven't been contacted 7 days prior to your reservation, please contact the host directly. If they don't reply, please contact our customer service.
[Customer Service] Available 9:00~18:00
・Japanese: +81 50-2018-3728
・English: +81 50-2018-7482

A:
Please contact the host after your reservation is confirmed.

The checkout process varies from room to room. Once your reservation is complete, look for a message from the host. You can access your messages by clicking "Contact Host" on the reservation details page.

A:
Please contact the host to get permission to add more guests.

Please get in touch with the room host. It's possible they can accept more guests as long as it doesn't exceed the room's capacity.

A:
Please contact the host first.

If you're unable to contact the room host or reach a solution, please contact STAY JAPAN's customer service and we can resolve any issues that you may have.
[Customer Service] Available 9:00~18:00
・English: +81 50-2018-7482
・Japanese: +81 50-2018-3728

A:
Yes - as long as the desired extension dates are available!

If you wish to extend your reservation, click the room's Check-in / Check-out and check the calendar. If the dates are available, you can request to have those dates added to your reservation.

A:
Please cancel your reservation and place a new one with your desired stay duration.

We apologize for the inconvenience, but our site currently does not offer the ability to shorten a reservation. Please cancel your current reservation, then place a new reservation with the desired stay duration. Make sure it meets the room's minimum duration requirements.

Regarding early check-out, please refer to this question for more information.

A:
You can post a review on the reservation details page.

You can write a review after your stay. To find the review page, follow these steps:

1. Log in to STAY JAPAN, click on My Menu or red menu button in the upper right corner.
2. Go to My reservations, Reservation details
3. As the reservation details are displayed, click on "Write Review" button in the upper right corner.
4. Fill out in the required fields and click on "Next" button.
5. You will be able to preview your review.
6. Once the content is confirmed click on "Done" button for publishing or "Back" if you wish to edit further information.

A:
Yes.

We independently monitor all reviews on our site.

A:
It depends on each accommodation.

Cleaning service varies depending on each property owner. Also, cleaning fee may be charged separately from room charge.
Please contact us about payment method.

A:
No. Room-share is not applicable.

Depending on the guest house, the number of people the room can accommodate varies. If the room is shown only available for 1 person, it means the maximum number of people the room can accommodate is 1 person.

A:
In accordance with the Hotels legislation and legal guidelines, all bedding sets provided must be clean.

Need Support?

Can't find the answer you're looking for? Don't worry, we're here to help!

Contact Us

Reset Password Link Sent

Click the link in the confirmation email to reset your password.

If you do not receive an email within several hours, please access our Contact Form.