About STAY JAPAN

A:
STAY JAPAN is an accommodation booking service that offers stays in a variety of unique places, including apartments, condos, modern houses, and traditional Japanese houses.

Our accommodation booking service doesn't offer the usual lodging facilities such as hotels or ryokan inns. Instead, we allow travelers to place reservations with more unique places, such as apartments, condos, modern houses, and even traditional Japanese houses. You'll get a full Japan experience like a local.

Here at STAY JAPAN, our hosts have put a lot of care and attention into preparing the best possible rooms for their guests. Select the room that best fits your stay and enjoy a relaxing vacation at a reasonable price!

A:
We offer support in Japanese, Traditional Chinese, Simplified Chinese and English.

Currently we only offer support for 4 languages: Japanese,Traditional Chinese, Simplified Chinese and English. Going forward, we plan to add support for more languages.

A:
The STAY JAPAN website is operated in accordance with the privacy policy of Hyakusenrenma, Inc.

Excluding affiliated companies that have signed a confidentiality agreement with us, STAY JAPAN and parent company Hyakusenrenma Inc. will not disclose personal information for any reason other than its intended purpose without the express consent of our users. We believe in protecting your privacy, and we comply with all laws, national guidelines, and all other regulations regarding personal information.

Information security is of the utmost importance to us. We carefully monitor our systems to ensure no leaks of our users' registration information. In addition, we use a firewall and a network intrusion detection system to block any unauthorized access.

A:
Yes!

Our site is compatible with your smartphone and tablet devices.

■OS
iOS 8 or above
Android 5.0 or above

■Browser
Safari (iOS)
Google Chrome (Android)

*as of April 2017

A:
Please check our recommended OS and browser requirements.

If you encounter navigation issues such as buttons not working, try using STAY JAPAN with the following recommended web browser and operating system combinations:

PC

■OS
Windows 7/8/10
macOS 10.9 or above

■Browser
Internet Explorer 11.0 or above (Windows)
Latest version of Safari (macOS)
Latest version of Google Chrome (Windows/macOS)

Mobile

■OS
iOS 8 or above
Android 5.0 or above

■Browser
Safari (iOS)
Google Chrome (Android)

*as of April 2017

A:
Yes. STAY JAPAN uses a reservation request system.

At STAY JAPAN, most of our rooms are personal residences. We therefore use a reservation request system. First a notification is sent to the host to request use of their space. The host must then approve the reservation. (Your credit card will only be charged once the reservation is approved.) Please note that for some rooms, reservations may be approved immediately. Please refer to "What is Instant Book?" for more details.

A:
For any emergency enquiries, we have both Japanese and English customer support.

There will be a representative to return your call during business hour if there is an issue, which requires a further action or discussion.
Our business hours is 9:00 ~18:00 (GMT+9) on Monday - Friday. Thank you for your understanding.

・STAY JAPAN Japanese Customer Support:+81 50-2018-3728
・STAY JAPAN English Customer Support:+81 50-2018-7482

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