FAQ - OverviewAbout STAY JAPANWhat is STAY JAPAN?How many languages do you support?What is your policy regarding the handling of personal information?Can I browse your site on my smartphone?I'm having trouble navigating the site. Are there any system requirements?Does STAY JAPAN require the host's approval for reservations?Is there a STAY JAPAN customer support hotline?Guest SupportHow do I look for a room?Do any of the rooms have free Wi-Fi?I want to know more about a certain room. What should I do?Can my baby stay with me in the room?What sorts of amenities are available in the rooms?How do I confirm whether a room is available?Are there seasonal rates?These rooms don't list any exact addresses. Are they private?Can I get the host's phone number?Do you offer discounts for 2-week or 1-month reservations?What does "host approval required" mean?What does "user verification required" mean?I want to ask the host a question about the room. What do I do?Is there a minimum stay?Why is there a minimum stay of 6 nights for guest house?Account & ProfileIs it free to register with STAY JAPAN?How does logging in with Facebook / Google work?What does registering with STAY JAPAN allow me to do?Once I register, will my email address be made public?Once I register, will my name or birthday be made public?I registered, but I'm not getting the confirmation email. What should I do?I have definitely entered my email address correctly but the confirmation email still hasn't arrived. What should I do now?Can I have the confirmation email resend to me?I registered, but I can't log in. What should I do?I used to be able to log in without trouble, but now all of a sudden I can't. What should I do?I tried to register, but I got a message saying "This email address is already in use." What should I do?I'm Japanese. Do I need a passport to confirm my identity?Does my profile pic have to be a photo of my face?What methods can I use to verify my identity?How do I upload a photo for identity verification?I can't click the Save button on the Basic Information page. What do I do?I forgot my password. What do I do?Can I change my email address?Where can I see my reservation history?Can I change my SNS account, which connects to my STAY JAPAN account?To those who are reservedHow do I make a reservation?What do I need to place a reservation?Can non-Japanese make reservation?What is a reservation request?What is Instant Book?Can I place a reservation over the phone?I went to make a reservation, but the charge was higher than the room rate. Why?I placed a reservation, but I haven't received a confirmation email!How do I use a coupon?What happens if I use a coupon, but have to cancel that reservation?Would I be able to see the room before I make the booking?I would like to make changes to my booking. What should I do?I have made a booking. How do I confirm the booking?When I make the reservation request, can I select different meal plans and the number of children?I have made a request and asked a question at the same time. If the host has approved my request, will I get charged cancellation fee if I cancel after the host has answered my question? I have made reservation request for 2 rooms for the same date. Will I get charged cancellation fee if I want to cancel one of them?Booking ProcessWhen and how do I pay?What payment methods are available?Which credit cards do you accept?I got a withdrawal notice from my bank before the host approved my reservation. Is that normal?How do I cancel my reservation?How long in advance, do I have to cancel before I'm charged a cancellation fee?How much is the cancellation fee?What is your cancellation policy?I saw a room offering 2,000 yen per person per night for 10 people. If I reserve the room for 6 people, how much will 1 night cost?If a room costs 9,000 yen per night, plus 2,500 yen for each additional person, how much will it cost to reserve the room for 2 nights for 5 people?If the host denies my reservation request, when will I get refunded?Do I need to pay STAY JAPAN and the host separately?Can I change my check-in / check-out times?Will I incur a cancellation fee if I check out ahead of time?When will the transaction clear my account?Where can I find my receipts?What is a security code?How do I cancel a reservation that's already been confirmed?Will I get a refund after I cancel a reservation?I have cancelled my reservation by messaging the host, however, my booking has not been cancelled on the system. What should I do to confirm the cancellation?Can I use a debit card?Will I get charged for room cleaning fee everyday?What is a weekend fee?I would like to rent a short stay apartment. What is the utility costs?If there is 10% off for booking hotel 1 month in advance, does it mean I can get 30% off for booking the room 3 months in advance?Is there a child rate?About the StayHow do I get to my room?Can I place a reservation for someone else, or vice versa?Can I bring my pet?How do I get the key to the room?How do I check in to a private rental?How do I find out more about the check-in process?How do I find out more about the check-out process?The number of guests has increased since I made the reservation. What should I do?I broke something in the room. Who do I contact?Can I extend my stay?Can I shorten my stay after my reservation is confirmed?Where can I leave a review of my stay?Will my review be moderated?For long-term stay, is it possible to have the room cleaned during the stay?Is there a curfew?When I searched for 1 person, the room is available. But when I searched for 2 people, the room is not available anymore. Does it mean I can share the room between 2 people?Could I leave my baggages at the house for few hours after check-out?Are the bedding sets clean when we check-in?Host SupportDo you need any special qualifications to rent out a room?I want to rent out a room. Where do I start?Where can I apply for your rental management services?What are Japan's National Strategic Special Zones?What regions allow private rentals?Can I offer a room in a country outside of Japan?Can I register my entire house?Can I register hotel rooms and ryokan inn rooms on STAY JAPAN?Can I rent out a room from my employee dormitory?Can I register my regular rental house as a private rental?Is it possible to register a property owned by a corporation?What are the requirements for registering a room with STAY JAPAN?Can I inquire about my reservation via telephone or fax?How do I get paid for renting my room?How do I pay STAY JAPAN's processing fees?Can I limit to only Japanese can stay in my room?Are there any management support services for hosts?Can I use my smartphone to take pictures of the room for the listing?Can I register a budget hotel in a Special Zone?What are the initial costs?How much revenue can I expect to receive from this?Is there any consulting service for renovations?Can I manage my properties and reservations on my smartphone or tablet?Where do I set room rates?Can I change my rates seasonally?What is "weekend rate"?Can I change my property type?How do I change my room photos?Is there a limit to how many rooms one host can manage?How can I see my room on the site?Are there any photography services for room listings?Can I download a how-to guide on registering a room?Do I receive any compensation for property damage?Do I have to answer calls from travelers?Can I display 'rooms remaining' like a hotel?How will I know when I get a reservation request?What happens if I forget to respond within 72 hours?Is it possible to double-book a room?