Host Support

A:
As long as you follow all applicable laws and regulations, anyone can do it.

There are 2 ways to manage a private rental:

1. Obtain a rental accommodation business license, or
2. If the room is within Japan's National Strategic Special Zones, you can take advantage of Special Zone Law, Article 13 (Exceptions to Hotel Management Law) to receive special clearance from your municipality. In this case, you won't need a license. It can be difficult for regular citizens to attain a rental accommodation business license due to the many codes and standards that must be met, such as building standard laws and fire service laws.

A:
You can operate you property under New Private Lodging Business Act. You can take advantage of Special Zone Law, Article 13 to become an authorized business operator. Alternatively, you can get a rental accommodation business license.

To become an authorized business operator, you must receive certification from your nearest public health center. STAY JAPAN can assist you with the application process. For more details, please contact us.

A:
There are no fixed costs or registration fee. Processing fee depends on the reservation system.

Registration fee or fixed monthy fee are not required for user registration or property registraion on STAY JAPAN.

For completed bookings processing fee will apply as the following:
Automatic approval (Instant booking)=0%
Host approval (Request booking)=3%

In case of reservations with automatic approval system no fee is charged.

A:
We deduct them automatically from your earnings.

At the end of the following month, we will deduct the processing fee from your earnings, then pay you the remainder.

A:
No, you cannot.

STAY JAPAN offers private rentals in Japan only. We cannot accept rooms in other countries.

A:
Yes, as long as it's within Japan's National Strategic Special Zones, you can register it on STAY JAPAN.

Ordinary households without a rental accommodation business license can still register a house on STAY JAPAN as long as it meets Article 13 of the Act on National Strategy Special Zones. Outside those zones, you must have a rental accommodation business license (as of September 2016).

A:
Yes!

As long as you have a rental accommodation business license and your property is in Japan, you can register it on STAY JAPAN. However, you must register each room individually. You cannot register an entire hotel or ryokan inn as a single room.

A:
It depends on whether you own the dormitory or just live there.

If you own the dormitory:
As long as you have a licence under New Private Lodging Business Act or rental accommodation business license or the dormitory is located in a Special Zone, you can rent it with us.

If you live in the dormitory:
As long as you have clearance from a manager to sign a subletting contract, and the room meets the same criteria as above, then you can rent it with us.

A:
It depends on your rental contract.

Generally speaking, many landlords do not allow subletting, so we recommend that you speak with your landlord first.

A:
Yes! It doesn't matter whether it's corporate-owned or privately owned.

Whether it's corporate-owned or privately owned, as long as the property has government clearance, you can register it on STAY JAPAN. If you have any questions, please contact us.

A:
In addition to having the room legally registered as a lodging facility, the owner must make a STAY JAPAN account and fill out all the necessary information.

You must meet the following requirements:

1. Be a registered user on STAY JAPAN.
2. The property you want to register is in Japan.
3. Have a licence according to New Private Lodging Business Act or rental accommodation business license, or you property is located in a Special Zone and you have special clearance from your municipality.
4. Have uploaded a profile image.
5. Have entered all relevant property information.

Property rates, calendar availability, etc. are not required in order for the room to be made public. As per the standard to receive a rental accommodation business license, the room will need to meet certain regulations, such as room size, fire service laws, building standard laws, etc. However, if you meet our requirement #3, then you will have already met these standards. You can also register rooms in pre existing lodging facilities, like ryokan inns and hotels.

A:
Most reservation correspondence takes place on the STAY JAPAN site or via email.

On principle, reservations can only be made on our site, and support is typically handled via email. However, if you've made a reservation and wish to ask questions via telephone or fax, please use the message function to send us your telephone or fax number.

A:
We will deposit your payment directly into your bank account.

You will be paid the property usage fees you've accrued up until the end of the month, minus processing fees. STAY JAPAN will deposit your earnings into your bank account at the end of the following month.

A:
You can check the traveler's name when you receive a reservation request, and you are free to approve or deny at your discretion.

You will receive information from travelers, who place a reservation request to you. If the traveler doesn't meet any of your desired conditions then you are free to deny the request.

However, for properties operating under a rental accommodation business license, it is illegal to discriminate against certain types of guests.

A:
We can take over part of the process for you. Please contact us.

We can assist you with some parts of the process, such as handing over keys. Please contact us.

Currently we are considering offering a full service package that covers property applications, a guide to the vicinity, reservation management, property cleaning, and more.

A:
Yes, that's perfectly fine!

Smartphone photos are perfectly acceptable. The photos will play an important role in helping potential travelers choose a room, so we recommend uploading clear, high-quality photos.

A:
Yes!

As long as it's an authorized hotel facility, you can register it on STAY JAPAN.

A:
It depends on your property.

There's a lot you'll need to prepare in advance of your guests, including bedding, furniture, appliances, amenities and keys. STAY JAPAN offers a service that can handle this for you. Feel free to contact us!

A:
Compared to long-term rentals, temporary private rentals are much more profitable.

With daily rates, you can charge more per day compared to long-term rental rates. Thus, so long as you maintain a certain occupancy rate, it will be more profitable than a long-term rental.

A:
Yes!

You can manage approved reservations on your smartphone. As for the rest of the site, you can access it on your smartphone or tablet, but we can't guarantee that it will work correctly. For now, we recommend using a PC for other sections. Full mobile and tablet support will be coming soon!

A:
You can set them on the room edit page, under the Property Rates section.

You can set room rates by going to Menu > My Listings > 編集 > Property Rates > 編集.

Here you can set various different rates - weekday, weekend, long term, cancellation fee, etc. For daily rates, you can set them under "カレンダー" feature on the same room.

A:
Currently we offer the following options: weekday, weekend, and long term discount.

To set your room rate, go to My Menu > My Listings > 編集 >Property Rates.
To change the price during the specified period is possible by using カレンダー .

A:
A special rate for Fridays and Saturdays.

You can set a different room rate for Fridays and Saturdays. (Please note that weekday rates apply for Sundays.)

A:
You can change the type of your room.

Go to My Menu > My Listings > 編集 > About This Room > 編集

Choose appropriate type of room from the pull-down menu and click on 保存 button.

A:
You can re-upload pictures under the details section of the Edit Room page > 部屋一覧

From My Menu > My Listings > 編集 click on カバーを更新する on the right side of the page.
From there, you can drag and drop your images or use "+" sign. Also, you can click on アップロード button and manually select the file(s).
You can change the order by dragging and dropping sub-photos. Once your photos have been uploaded, they will be saved.

A:
No, there's no limit.

Currently, there are no limits. Feel free to register all your available rooms.

A:
Go to My Listings on the upper part of the page. From there you can see a list of all the rooms that you've registered with us.

On the Room page, click on プレビュー button to see what your room looks like to travelers.

A:
We offer a photography service to customers who order our interior decor service.

STAY JAPAN offers an interior decor service to get your room ready for guests. Included in this service is a photo shoot of the interior and exterior. As a general rule we do not offer the photography service as a stand-alone service.

A:
We have prepared manual(Japanene) for hosts.

Please download from here(3.5MB).

A:
No.

There is no insurance about property damage, theft, and damage to traveler. Please join insurance yourself.
※ Insurance for traveler members of “STAY JAPAN” and host members were closed on 31 January 2019.

A:
All hosts are obligated to respond.

Travelers can see you phone number, after the reservation request has been confirmed.
It is therefore possible that travelers will call you with questions.

A:
No, you cannot. All rooms must be registered separately.

You cannot register multiple rooms under one listing. You must register each one separately.

A:
Reservation details will be sent to the email address registered with us, so keep an eye on your inbox.

In addition to the email notification, when you log in to STAY JAPAN you'll see a notification icon at the top of the page.
Click on icon to see the reservation details.

A:
The request will be canceled automatically.

In this case, you can find the canceled reservation in your My Page inbox. If you know you can't accept a reservation, try to let the traveler know as soon as possible so as not to impact their travel plans.
*In some cases, you may not have a full 72 hours to respond.

A:
On STAY JAPAN sales period can be extended up to 365 days ahead.

Please follow the steps below:
1. After logging in, click on My Menu or the red menu button in the upper right corner
2. Go to My Listings
3. Choose the property you wish to edit and click on 【編集】
4. Click 【編集】on 「販売曜日と期間 」field
5. Enter the desired period in 「販売する期間の設定」field
6. Click on 「保存」button to save the settings

Please note that sales period will not be extended automatilcally.
If you wish to set up automatic extenshion for your calendar, please contact us via Contact Form.

A:
新型コロナウイルスに関連した肺炎患者の発生に係るご協力をお願いいたします。

1.宿泊者に対し、宿泊者名簿への正確な記載を働きかけるとともに、保健所が行う疫学調査等の宿泊者に関する状況把握にご協力ください。
2.宿泊者に対し、新型コロナウイルスに関する情報提供を行うとともに、発熱かつ呼吸器症状(咳等)の発症(以下「発症」という。)時には必ず宿泊施設側に申し出るようお伝えください。
3.宿泊者が、宿泊施設滞在中に発症を申し出た場合、事前に医療機関へご連絡いただき、その上でゲスト様に受診をお勧めください。
4.3.により、医療機関での診察を希望した宿泊者に対しては、医療機関の紹介等のご支援をお願いいたします。
5.宿泊施設の従業員に対しては、必ず咳エチケットや手洗い等、通常の感染対策をご推奨ください。特に、3.の発症の申し出があった当該宿泊者に対応した従業員は、サージカルマスクの着用、症状が認められた際の医療機関での受診等適切な対応をよろしくお願いいたします。

A:
「予約の成立方法」を「確認してから承認(リクエスト予約)」と設定した物件は6ヶ月先までは自動で販売日に設定されるようになります。

「自動的に承認(即時予約)」を選択した場合、販売期間の自動延長は設定されません。
具体的に販売期間がどのように延長されるかについては、こちらのQ&Aを御覧ください。

設定の変更

設定を変更したい場合、「予約の成立方法」を変更する必要があります。
物件の設定を「確認してから承認(リクエスト予約)」→「自動的に承認(即時予約)」に変更した場合、自動延長設定はOFFになります。逆に、「自動的に承認(即時予約)」を「確認してから承認(リクエスト予約)」に変更した場合、自動延長設定はONになります。

「自動的に承認」だが自動延長を設定したい、もしくは自動延長の期間を変更したい、という場合、問い合わせフォームからSTAY JAPANカスタマーサポートまでお伝えください。ただちに対応させていただきます。なお、期間は1ヶ月から1月単位で12ヶ月まで指定できます。

A:
一日一回、6ヶ月先の日にカレンダーが設定されていない場合についてのみ、その日を自動で販売日として設定します。販売停止日/販売停止曜日がこの機能によって販売日に設定されることはありません。

例えば、カレンダー上で7月31日まで販売日として設定している場合、1月31日までは6ヶ月先まで販売日が設定されているので何も起こりません。2月1日になると、6ヶ月先の8月1日はカレンダーが設定されていませんので、ここで自動延長設定が機能して販売期間が1日延長され、8月1日までが販売日として設定されることになります。その翌日にはまた自動で1日延長され、販売期間は8月2日までとなります。延長処理の実行タイミングですが、日が変わるとすぐに自動延長処理が開始されます。

なお、自動延長によって、販売停止に設定済の日、あるいは販売曜日でない曜日が販売日に設定されることはございません。

A:
必要な情報をサポートまでお送りいただければ、こちらで更新させていただきます。

必要な情報は以下の3点になります。

① 旅館業許可番号(もしくは民泊届出番号、特区認可番号)
② 営業者氏名
③ 営業許可証を撮影した写真の画像ファイル

①、②を正確に記載し、③を添付したメールを、「許認可情報更新依頼」という件名で support@stayjapan.com にお送りください。こちらで更新させていただきます。

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